PRICING: PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
While every effort is made to prepare our catalogs and Web Site as accurate
as possible,
manufactures may go up or down after publication and pricing will adjust
accordingly.
SHIPPING: CUSTOMER PAYS ALL SHIPPING CHARGES.
All shipments are shipped FOB from all locations. Robert H. Ham Assoc.
does not set or control freight rates. We try to ship the most economical
way, usually UPS or Federal Express Ground. When orders exceed UPS and
FedEx Ground limits on size or weight we then ship Motor Freight or
Common Carrier (PREPAID AND ADDED TO THE INVOICE). Shipments to Alaska
and Hawaii are shipped UPS 2nd Day Air or FedEx. Sorry we do not use
Parcel Post or Bus as a method of transport.
TERMS: WE ACCEPT VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, AND WESTERN
UNION PHONE PAY (PROCESSING FEE $4.50). WE DO NOT SHIP COD
RETURNS: NO RETURNS WITHOUT PRIOR AUTHORIZATION FROM CUSTOMER SERVICE.
1. Returns must be in original carton and be in new condition as determined
by
Robert H. Ham Assoc.
2. Custom orders, Special orders, Imprint orders, Close-outs, and used
items are NOT RETURNABLE.
3. Merchandise drop shipped - Factories return policy applies.
4. Merchandise may be returned within 30 days of invoice with a 10%
restocking fee. (received in Greensboro within 30 days of invoice).
Merchandise received 31-60 days from invoice
will incur a 25% restocking fee. NO RETURNS
AFTER 60 DAYS.
5.
CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING CHARGES ON RETURNS (OUTGOING
AND INCOMING).
6. Physical
return address: 4500 S. Holden Road, Greensboro, NC 27406
DAMAGED
MERCHANDISE: MUST BE REPORTED WITHIN 15 DAYS OF RECEIPT (CARRIERS WILL NOT HONOR
CLAIM AFTER 15 DAYS).
RECEIVED VIA UPS OR FEDEX: When merchandise
is discovered damaged after opening - call Robert H. Ham Assoc. immediately
to report damage. DO NOT RETURN MERCHANDISE YOURSELF. Keep original carton and all packing
materials.
RECEIVED VIA MOTOR FREIGHT: If delivered damaged, note damaged on both the drivers copy and your copy and have the driver
sign both copies. YOU
CAN NOW FILE CLAIM WITH THE CARRIER. If concealed damages
are found, keep the carton and call the carrier for an inspection report.
If we can be of any service to help file claims call our customer service. DO NOT REFUSE OR RETURN DAMAGED GOOD'S TO US.
BACK
ORDERS: IF OUT OF STOCK WE WILL BACK ORDER UNLESS OTHERWISE REQUESTED NOT
TO. Separate shipping charges will be billed with each shipment.
HANDLING
CHARGES: WE WILL GLADLY FILL ANY SIZE ORDER. ALL ORDERS LESS THAN $25.00 WILL BE SUBJECT TO A $2.50 HANDLING CHARGE. $1.50
HANDLING CHARGE PER BOX ON ALL UPS AND FEDEX SHIPMENTS.
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